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Return & Refund Policy
Order Cancellation
We accept cancellation before shipment or production.
- Full refund provided for successful cancellations
- Orders cannot be cancelled once shipped
Returns
Return requests accepted within 30 days of receipt.
Eligibility requirements:
- Unused items in original condition
- In original packaging
- Proof of purchase required
Shipping fees: Max 1 charge (including returns). No restocking fees.
Refunds
After receiving and inspecting your return:
- Email notification of receipt will be sent
- You'll be notified of refund approval/rejection
- Approved refunds processed to original payment method
Late/Missing Refunds
If you haven't received your refund:
- Check your bank account (processing delays common)
- Contact us if still missing: Emilyyiyo9iuot@hotmail.com
Our team will investigate promptly.
Need a return address? Contact us via email: Emilyyiyo9iuot@hotmail.com
For urgent inquiries, call us: +852 9474 3531